Lead Service Line Replacement

• You will be added to the 120Water Filter Program: Greeley Water, in collaboration with 120Water, will provide your household with a free water pitcher, filter, and replacement filters capable of removing lead from drinking water. We highly recommend water filtration prior to consumption and for six months following the service line replacement.
• Consent Form: The property owner will receive notice through letter, email, and phone to inform them of the lead service line. The letter will include a consent form for the property owner to sign, allowing our crews to access the property and replace the service line.
• Pre-construction site visit: After we receive the signed consent form, we’ll schedule a home visit to review the process in detail, answer any questions the owner may have, and schedule the replacement.
• Day of replacement: Someone must be present during the replacement work as crews will need to inspect connections inside the property. If the homeowner cannot be present for the service line replacement, they may appoint a designee to be present during the replacement process. Water is required to be shut off during the service line replacement. Most service lines can be replaced in less than six hours.
• Replacement complete: After you have been notified that your service line has been replaced and the water is back on, we strongly encourage you to flush the internal plumbing immediately. Flushing ensures that any lead-containing particles, loose scale, and other debris that may have been released during the replacement process are properly removed from the system. Detailed flushing instructions can be found here.
• Continue to utilize water pitcher: Continue to filter your water prior to drinking, cooking and preparing infant formula for six months after replacement.
• Water quality – post replacement check: Greeley Water, in collaboration with 120Water, will provide a water testing kit to residents approximately four months after replacement. The use of these water kits is not required but will help confirm that lead levels at the property have been reduced. Results will be provided once analysis is complete.

The EPA’s new revision to the Lead and Copper Rule also requires galvanized service lines that are or may have been previously located downstream from a lead service line to be replaced. This is because it is possible that galvanized steel could absorb lead and release it later. If we find galvanized steel on your private side service line, the city will evaluate our records to check if it was or may have been previously downstream of a lead line. If it was, the line requires replacement and is termed as “Galvanized Requiring Replacement”, or GRR. If our records show that the galvanized line has always been downstream of safe material than it does not qualify for a free replacement. 

Greeley Water will replace any customer-owned lead service line and provide filters to customers for six months following the replacement of their lead service line at no charge to the resident or homeowner. The cost is covered through water rates and federal funding.

Greeley Water is working on a neighborhood-by-neighborhood basis, focusing on high-risk and underserved neighborhoods first while coordinating with other planned construction activities across the city. We anticipate removing  any remaining lead service lines by December 2026.

We strongly encourage you to flush your lines immediately following replacement of your lead service line, and regularly clean out your aerators in the following months. Flushing ensures that any lead deposits that occurred during construction are properly removed from your plumbing system. Detailed flushing instructions can be found here.

After your lead service line has been replaced and landscape restored, please complete our Post-Service Line Replacement Survey. Your feedback is greatly appreciated as it will assist the city in improving efficiency and customer satisfaction in future phases.